DISQUS

The Word on Sustainable Word of Mouth Marketing: Social Media Presence: The Sum Of Its Parts

  • Csalomonlee · 1 year ago
    Hi Ryan,

    I wanted to share my response to this quesiton here for your readers, with slight editing:

    I would expect a different conversation from each group. Depending on what each said, I would want to interact with both. And in some cases, this can be the same in one. I believe that this applies to any company depending on the goals you’re seeking to achieve.

    With regard to what type of conversation I would expect with a company versus an individual, my response was:
    I think the nature of “conversation” is different. I go to a corporate brand to hear about the company news, promotion and possibly their perspective on industry events, especially if I’m a customer, reporter, analyst, prospect and/or employee. As for an individual, the “conversation” may still cover these topics, but this puts a “personal” touch to my communication.

    Thanks for continuing the conversation!
    Cece
  • Rasmussen · 1 year ago
    @Cece - Thanks for stopping by! ;)

    I struggle with classifying a company distributing news, promotions, and perspectives as being a member of a 'conversation.'

    There is a lot of buzz about 'joining the conversation.' I think the response has been more of an expansion of previous one-way communication strategies into varied social media channels.

    Sometimes I wonder if it takes some of the 'social' out of the medium.